Senior Sales & Operations Coordinator: Growth & Fleet Pro

Herc Rentals; Upper Marlboro (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Employee stock purchase program

Paid time off

Job summary

Herc Rentals is seeking a Senior Sales and Operations Coordinator to be the first point of contact at a Herc Rentals branch or phone line. The role involves proactive customer support, coordinating equipment deliveries/pickups, and optimizing driver routes while building strong relationships with customers and sales teams.

The ideal candidate has 2–4 years of relatable experience, familiarity with Rental Man and On the Go, and a valid driver’s license.

Qualifications

• High school diploma or GED required.
• College degree preferred.
• 2–4 years of relatable experience.
• Must be fluent in Rental Man.
• Fluent with On the Go use.
• Proficient in DOT regulations and load securement guidelines.
• A valid driver’s license with a clean driving record.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule delivery and pickup of equipment and become a trusted partner to the drivers and delivery vendors.
• Optimize routing of drivers by being a DOT Regulations expert.
• Aid and support the other coordinators at the branch.
• Be a trusted partner to the territory sales representatives.
• Manage a portfolio of customers.
• Maximize revenue through superior customer service on all existing orders.
• Finalize sales for both inbound and outbound calls.
• Provide customers with expert advice on equipment operation and maintenance.
• Generate, process, analyze and review daily business reports.
• Support all team members.
• Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists.
• Act as local expert on Optimus and pricing practices.
• Assist others with Salesforce.com.
• Continue to open accounts and prescreen customers using eApply.

Skills

Vehicle operation

Customer service

Analytical thinking

Planning

Teamwork

Initiative

Problem solving

Communication

Education

High school diploma or GED

College degree preferred

Tools

Rental Man

On the Go

Salesforce.com

Job description

Herc Rentals is seeking a Senior Sales and Operations Coordinator to be the first point of contact at a Herc Rentals branch or phone line. The role involves proactive customer support, coordinating equipment deliveries/pickups, and optimizing driver routes while building strong relationships with customers and sales teams.

The ideal candidate has 2–4 years of relatable experience, familiarity with Rental Man and On the Go, and a valid driver’s license.