Senior Sales Dispatch & Operations Coordinator

Service Experts Heating & AC-WV LLC; Ormond Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/dental/vision insurance

401(k) with company match

Life insurance

Disability insurance

Training opportunities

Career development

Job summary

Service Experts Heating & AC-WV LLC is seeking a Sales Operations Coordinator III to support the Sales Operations function with moderately complex projects. You will analyze customer problems, schedule service calls, and coordinate dispatch to optimize capacity and meet customer needs.

This role requires strong communication, multi-tasking, and experience with administrative systems. You will work under general supervision and contribute to a professional, ethical service culture.

Qualifications

• High school diploma or equivalent with 4+ years experience in customer service or another customer-facing environment.
• Prior dispatching experience is desirable.
• Experience with computer systems in an administrative office environment.

Responsibilities

• Analyze and resolve customer problems in a courteous, professional, and timely manner.
• Schedule service/maintenance/sales calls and gather customer information.
• Plan and route technicians based on availability, skill, and location.
• Update dispatch boards and capacity planning systems with current information.
• Explain financing options and assist with financing forms as needed.
• Enter lead and appointment details into the sales tracking system and follow up with customers.

Skills

Customer service

Dispatching

Multitasking

Communication

Administrative systems

Education

High School Diploma

Tools

AS400

Job description

Service Experts Heating & AC-WV LLC is seeking a Sales Operations Coordinator III to support the Sales Operations function with moderately complex projects. You will analyze customer problems, schedule service calls, and coordinate dispatch to optimize capacity and meet customer needs.

This role requires strong communication, multi-tasking, and experience with administrative systems. You will work under general supervision and contribute to a professional, ethical service culture.