Senior Sales Dispatch & Operations Coordinator

2232 Service Experts, LLC Air Engineers

Daytona Beach (FL)

On-site

USD 45,000 - 70,000

Full time

8 days ago

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Benefits offered by this job

Competitive pay

Paid time off

Medical/Dental/Vision insurance

401(k) with company matching

Life insurance

Disability insurance

Training programs

Career development opportunities

Job summary

Service Experts is seeking a Sales Operations Coordinator III in Daytona Beach to support sales and service scheduling. The role requires coordinating residential and commercial calls, collecting customer data, and ensuring accurate information in dispatch systems.

You will liaise with technicians, support center, and customers to maximize efficiency and satisfaction. The position emphasizes professional communication, problem-solving, and travel-routing coordination within a fast-paced HVAC and

Qualifications

Minimum Experience: 4+ years in customer service or a customer-facing role.
Experience with dispatching is desirable.
Proficient in using computers and office systems.
Strong communication and interpersonal skills.

Responsibilities

Analyze and resolve customer problems in a courteous, timely, accurate manner.
Schedule service, maintenance and sales calls with the customer’s decision maker present.
Plan routes for technicians based on availability, skills, location and data in systems.
Enter and update sales appointment details in the appropriate systems.
Follow up after visits to ensure customer satisfaction and schedule referrals.
Generate reports and support center communications as needed.
Represent the company professionally and maintain customer relationships.