Senior Sales Ops & Dispatch Coordinator

Service Experts LLC; Ormond Beach (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/Dental/Vision Insurance

401(k) with company match

Life Insurance

Short/Long Term Disability

Training and career development

Company perks and contests

Job summary

Service Experts in Ormond Beach, FL is seeking a Sales Operations Coordinator III to support scheduling, dispatching, and customer communications for residential service and sales calls. The role emphasizes problem solving, courteous customer interactions, and efficient coordination with technicians and sales teams.

Ideal candidates bring 4+ years in customer-facing roles, familiarity with dispatch systems, and a basic understanding of HVAC services.

Qualifications

• High school diploma or GED required; 4+ years in customer-facing roles preferred.
• Experience with dispatching or scheduling is desirable.
• Strong communication and interpersonal skills are essential.
• Ability to multi-task in a fast-paced environment and manage multiple customer interactions.

Responsibilities

• Analyze, diagnose, and resolve customer problems in a courteous, professional manner.
• Coordinate service and sales calls with customers and technicians; ensure decision maker is present.
• Call customers to remind and inform about appointments; schedule service/maintenance calls.
• Plan and route technicians based on availability, skills, and locations using capacity planning data.
• Enter lead and appointment details into CRM/system; update as needed.
• Explain financing options and assist with financing forms when applicable.
• Generate reports and communicate issues to management; support center coordination.

Skills

Customer service

Communication

Multi-tasking

Scheduling/dispatch

HVAC industry knowledge

Education

High School Diploma or GED

4+ years customer service experience

Tools

AS400 system

Dispatch/Scheduling software

Job description

Service Experts in Ormond Beach, FL is seeking a Sales Operations Coordinator III to support scheduling, dispatching, and customer communications for residential service and sales calls. The role emphasizes problem solving, courteous customer interactions, and efficient coordination with technicians and sales teams.

Ideal candidates bring 4+ years in customer-facing roles, familiarity with dispatch systems, and a basic understanding of HVAC services.