Strategic Sales Dispatch & Operations Coordinator

2240 Service Experts Heating & AC LLC; Ormond Beach (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

2240 Service Experts Heating & AC LLC is seeking a Sales Operations Coordinator III to support moderately complex projects within the Sales Operations family. The role emphasizes courteous customer interaction, accurate problem resolution, and efficient scheduling for service, maintenance, and sales calls.

The position involves planning technician routes, maintaining capacity planning data, and updating the Sales Dispatch Board to ensure smooth operations and timely customer service.

Qualifications

• Analytical problem-solving to diagnose and resolve customer issues in a courteous and timely manner.
• Strong communication skills to gather customer information and schedule service calls.
• Ability to plan routes and coordinate technicians based on availability, skills, and location.

Responsibilities

• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Communicates with customers to schedule service, maintenance, or sales calls and ensures the decision maker is present.
• Calls customers to remind them of upcoming appointments and informs them of any changes in arrival times.

Job description

2240 Service Experts Heating & AC LLC is seeking a Sales Operations Coordinator III to support moderately complex projects within the Sales Operations family. The role emphasizes courteous customer interaction, accurate problem resolution, and efficient scheduling for service, maintenance, and sales calls.

The position involves planning technician routes, maintaining capacity planning data, and updating the Sales Dispatch Board to ensure smooth operations and timely customer service.