Sales Dispatch & Customer Care Coordinator

2240 Service Experts Heating & AC LLC; Champaign (IL); On-site; USD 42,000 - 59,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a dispatcher to support the Sales Team, Service Technicians, Maintenance Technicians, and Installers. You will maintain accurate data in systems, communicate with customers about appointments, and help plan routes for field staff.

Responsibilities include scheduling, following up with customers after visits, and updating capacity planning in the dispatch board.

Qualifications

• Minimum 0–2 years experience in a customer-facing role.
• High School Diploma or GED required.
• Experience using computer systems to enter data and manage schedules.

Responsibilities

• Support Sales Team, Technicians, and Installers by maintaining data in systems and communicating with customers about scheduled calls.
• Plan and route technicians and Residential Sales Consultants efficiently based on availability and location.
• Notify customers of appointment times, changes, and follow-up visits; document lead details and sales data.
• Update dispatch boards and capacity planning systems; assist with follow-up visits after installations.
• Provide timely, professional communication to resolve issues and improve customer satisfaction.

Skills

Customer service

Communication

Dispatching

Scheduling

Routing

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

AS400

Job description

Service Experts Heating & Air Conditioning is seeking a dispatcher to support the Sales Team, Service Technicians, Maintenance Technicians, and Installers. You will maintain accurate data in systems, communicate with customers about appointments, and help plan routes for field staff.

Responsibilities include scheduling, following up with customers after visits, and updating capacity planning in the dispatch board.