Senior SaaS Onboarding Lead (Remote)

PAR Technology

Clayton (NC)

Remote

USD 110,000 - 165,000

Full time

6 days ago

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Job summary

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead complex enterprise restaurant implementations and migrate customers to PAR’s digital ordering platform. You will own onboarding end-to-end from kickoff through go-live, coordinate cross-functional teams, and serve as a trusted advisor to customers and internal partners.

This is a senior IC role with growth potential as the function scales.

Qualifications

3–5+ years of experience in SaaS onboarding or closely related customer-facing functions.
Experience in Quick Service Restaurant (QSR) technology and ordering channels is valued.
Technical fluency with SaaS platforms and integrations.
Proven track record leading complex enterprise implementations across multi-location customers.
Strong project management, governance, and executive communication.

Responsibilities

Lead onboarding engagements end to end from kickoff to go-live and hypercare.
Own project plans, timelines, risks, and stakeholder communications.
Serve as the primary onboarding partner guiding customers through complex decisions.
Navigate POS integrations and menu/channel configurations with internal teams.
Partner with Product and Engineering to address dependencies and scale processes.