Remote Senior Onboarding Lead, SaaS & Digital Ordering

PAR Technology; Athens (GA); Remote; USD 120,000 - 160,000; Full time

Job summary

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead complex enterprise restaurant implementations on PAR’s digital ordering platform. The role is a senior IC with potential to expand leadership as the function grows.

You’ll own end-to-end onboarding from kickoff through go-live, collaborate with Product and Engineering, and mentor others while driving scalable playbooks and improved processes. Remote options available in multiple states.

Qualifications

• 3-5+ years in SaaS onboarding or related customer-facing functions.
• Experience with enterprise implementations across multi-location customers.
• Strong project management with governance and executive-status updates.

Responsibilities

• Lead onboarding engagements end-to-end from kickoff to go-live.
• Own project plans, timelines, dependencies, risks, governance, and stakeholder communication.
• Serve as the primary onboarding partner guiding customers through complex decisions.
• Lead digital menu and channel implementations with first- and third-party platforms.
• Navigate POS integrations and menu mapping with internal teams.
• Collaborate with Product and Engineering to align dependencies.
• Develop repeatable playbooks and documentation to scale.
• Use AI tools to improve planning and reporting.
• Mentor the onboarding team and raise performance.
• Help shape scaling of the Ordering onboarding function.

Skills

SaaS onboarding

Project management

Executive communication

Customer-facing

Ambiguity handling

Tools

SaaS platforms

AI tools

Digital ordering platforms

Job description

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead complex enterprise restaurant implementations on PAR’s digital ordering platform. The role is a senior IC with potential to expand leadership as the function grows.

You’ll own end-to-end onboarding from kickoff through go-live, collaborate with Product and Engineering, and mentor others while driving scalable playbooks and improved processes. Remote options available in multiple states.