Senior SaaS Account Manager – Growth & Advisory (25% Travel)

Inriver; Ohio; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits including_med/d

Medical, dental, vision, 401K, STD and

Job summary

Inriver is seeking a Senior Account Manager to own retention and growth of a portfolio of customers in the United States. You will build and maintain relationships to ensure continuation and expansion of business, with travel up to 25% for meetings, events, and team gatherings.

Responsibilities include advisory relations, cross-functional coordination, and growing ARR while retaining existing revenue. You will prepare proposals, lead negotiations, and forecast business outcomes with the success

Qualifications

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for customer matters and coordinate with cross-functional teams for success.
• Grow the committed ARR from existing customer base and retain business while identifying opportunities.
• Collaborate with Customer Success to maximize value and satisfaction.
• Prepare proposals and presentations, lead negotiations, and drive decision-making.
• Use account planning to forecast and set goals for Inriver’s success.

Skills

Enterprise account management

SaaS

Strategic account planning

CRM usage

Business English

Education

University degree

Tools

CRM

PIM/DAM/MDM

Job description

Inriver is seeking a Senior Account Manager to own retention and growth of a portfolio of customers in the United States. You will build and maintain relationships to ensure continuation and expansion of business, with travel up to 25% for meetings, events, and team gatherings.

Responsibilities include advisory relations, cross-functional coordination, and growing ARR while retaining existing revenue. You will prepare proposals, lead negotiations, and forecast business outcomes with the success