Senior Enterprise Account Manager - SaaS Growth & Advisory

Inriver; Pennsylvania; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Inriver in the United States is seeking a Senior Account Manager to drive retention and growth of a portfolio of customers. The role includes building strong relationships, expanding ARR, and coordinating cross-functional teams to deliver value. Travel up to 25% for customer meetings, onsite engagements, and events.

You will partner with the Customer Success team, prepare proposals, lead negotiations, and forecast account opportunities while applying strategic account planning in a SaaS context.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

Skills

Enterprise account management

Strategic account planning

CRM usage

SaaS experience

Business English

Ecommerce solution familiarity

Education

University / College degree

Tools

CRM software

Job description

Inriver in the United States is seeking a Senior Account Manager to drive retention and growth of a portfolio of customers. The role includes building strong relationships, expanding ARR, and coordinating cross-functional teams to deliver value. Travel up to 25% for customer meetings, onsite engagements, and events.

You will partner with the Customer Success team, prepare proposals, lead negotiations, and forecast account opportunities while applying strategic account planning in a SaaS context.