Senior Enterprise Account Manager – SaaS Growth & Advisory

Inriver; Elm (PA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

STD & LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. You will build trusted advisory relationships with customer stakeholders and coordinate with cross-functional teams to ensure success, including increasing annual recurring revenue and expanding ongoing opportunities.

You will travel up to 25% for customer meetings, onsite engagements, events, and team gatherings.

Qualifications

• 5–10 years in enterprise account management or SaaS growth.
• Experience with strategic account planning.
• Familiarity with PIM/DAM/MDM or broader eCommerce solutions.
• CRM usage to support account planning.
• Business English required.
• University/College degree required.

Responsibilities

• Develop advisory relationships with customer stakeholders and partners.
• Serve as primary contact and coordinate cross-functional teams for success.
• Grow committed ARR from existing customers.
• Retain existing business while identifying short- and long-term opportunities.
• Collaborate with Customer Success to maximize value from Inriver solutions.
• Provide updates on Inriver capabilities and align with use cases.
• Prepare proposals and presentations, lead negotiations, and drive decisions.
• Use account planning to forecast and set goals for success.

Skills

Enterprise account management

Strategic account planning

CRM usage

Business English

Communication skills

Presentation skills

Education

Bachelor's degree or higher

Tools

CRM (Salesforce)

Job description

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. You will build trusted advisory relationships with customer stakeholders and coordinate with cross-functional teams to ensure success, including increasing annual recurring revenue and expanding ongoing opportunities.

You will travel up to 25% for customer meetings, onsite engagements, events, and team gatherings.