Senior Enterprise Account Manager — SaaS Growth & Advisory

Inriver; Boston (MA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

STD

LTD

Job summary

Inriver seeks a Senior Account Manager to steward a portfolio of US-based customers, driving retention and growth. You will build trusted advisory relationships with customer stakeholders, coordinate with cross‑functional teams, and expand committed ARR while ensuring customer success and value realization.

The role requires up to 25% travel to support meetings, onsite engagements, events, and team gatherings. A SaaS background with CRM experience and strong communication skills are essential.

Qualifications

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.
• Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling.
• Excellent Presentation Skills – The ability to present dynamically through story telling.
• Ability to drive and increase knowledge sharing and collaborative behaviours.
• A genuine curiosity to learn new things.
• Experienced in writing, executing, and reporting on business plans.

Responsibilities

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success.
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long‑term and short‑term business opportunities.
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases.
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision‑making processes, and overcomes objectives.
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting.

Skills

Enterprise account management

Strategic account planning

CRM usage

Communication skills

Presentation skills

Written business plans

Learning agility

Storytelling

Business English

Analytical thinking

Customer-facing negotiation

Education

Bachelor's degree or higher

Tools

CRM system

Job description

Inriver seeks a Senior Account Manager to steward a portfolio of US-based customers, driving retention and growth. You will build trusted advisory relationships with customer stakeholders, coordinate with cross‑functional teams, and expand committed ARR while ensuring customer success and value realization.

The role requires up to 25% travel to support meetings, onsite engagements, events, and team gatherings. A SaaS background with CRM experience and strong communication skills are essential.