Senior Routing Engine Lead - Remote & Real-Time CX Platform

SmartRecruiters, Inc.; San Jose (CA); Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Relentless Performance

Remote Work

Growth Mindset

Global Impact

Multicultural Team

Sustainability Values

Competitive Pay

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine for real-time distribution across agents, queues, skills, channels, and business units.

You will work with Java, Spring Boot, distributed systems, and cloud-native technologies, collaborating with product, architecture, workforce management, telephony, and CX platform teams to

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert in Java, Spring Boot, REST APIs, and performance engineering.
• Experience with contact center routing or CX platforms.
• Knowledge of ACD concepts, queues, and skill-based routing.
• Strong communication and documentation skills.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across routing paths.
• Design APIs supporting routing configuration, administration, monitoring, and integration requirements.
• Optimize systems for concurrency, fault tolerance, and predictable performance.
• Integrate routing services with telephony, messaging, workforce management, CRM, and analytics.
• Translate business requirements into routing components and technical roadmaps.
• Define non-functional requirements for availability, security, observability, and disaster recovery.
• Review designs and code, manage risk, and balance quality, time, and cost.
• Establish engineering standards and reusable patterns.
• Collaborate with CX domain experts to translate requirements into routing capabilities.

Skills

Java

Spring Boot

Distributed systems

REST APIs

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

High performance

Tools

Kafka

RabbitMQ

Kubernetes

Jenkins

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine for real-time distribution across agents, queues, skills, channels, and business units.

You will work with Java, Spring Boot, distributed systems, and cloud-native technologies, collaborating with product, architecture, workforce management, telephony, and CX platform teams to