Senior Roadside Maintenance Tech Support Coordinator

Ryder System, Inc.

Lincoln (NE)

A distancia

USD 32.000 - 45.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. This role makes decisions on internal technician dispatch or third-party work, resolving complex vehicle issues to improve uptime.

You’ll mentor Tier 1 staff and share updates to the maintenance team. Requires strong technical knowledge of Ryder fleet assets, diagnostics, and communication skills in English (Spanish preferred); schedule Tuesday–Saturday,

Formación

H.S. diploma or GED required.
ASE certifications preferred.
5+ years in Ryder operations (shop) environment preferred.
2+ years in Ryder operations customer service exposure preferred.
4+ years in transportation maintenance required.
2+ years in technical diagnostic and customer resolution exposure required.

Responsabilidades

Assess, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
Assist with follow ups, escalations, service provider interactions with leadership. Provide periodic summaries and analysis to maintenance team.
Provide updated technical knowledge to the maintenance team, including OEM information and internal training.
Mentor the Tier 1 call center team; provide status updates and training.
Performs other duties as assigned.