Remote Tier 2 Roadside Maintenance Coordinator

Ryder System, Inc.; Denver (CO); Remote; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will decide whether to deploy internal technicians or third parties, and resolve vehicle issues to improve uptime for Ryder lease or contract vehicles.

The role requires extensive maintenance knowledge, strong problem-solving, and the ability to communicate effectively with customers during breakdowns on second and third shifts.

Qualifications

• H.S. diploma or GED required.
• ASE certifications preferred.
• Five+ years in Ryder Operations (shop) environment preferred.
• Two+ years in Ryder operations direct customer service exposure preferred.
• Four+ years in transportation maintenance required.
• Two+ years in technical diagnostic and customer resolution exposure.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with autonomy in cost decisions.
• Assist with follow ups, escalations, and service provider interactions; provide summaries to maintenance team.
• Provide updated technical knowledge to the maintenance team from OEM and internal sources.
• Mentor Tier 1 call center, provide status updates and training.

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will decide whether to deploy internal technicians or third parties, and resolve vehicle issues to improve uptime for Ryder lease or contract vehicles.

The role requires extensive maintenance knowledge, strong problem-solving, and the ability to communicate effectively with customers during breakdowns on second and third shifts.