Senior Roadside Maintenance Tech Lead

Ryder System, Inc.; Jefferson City (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k) retirement plan

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

The role decides between internal technician dispatch or third-party work, addressing issues from OEM quality to general reliability, with a focus on improving uptime and customer experience. Based on the job scope, the candidate will interact with customers during breakdowns via phone, provide technical guidance to the maintenance team, and support continuous

Qualifications

• Five or more years in Ryder Operations (shop) environment preferred.
• Two or more years in Ryder operations direct customer service exposure preferred.
• Four or more years in transportation maintenance.
• Two or more years in technical diagnostic and customer resolution exposure.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with autonomy.
• Coordinate with RCRC agents and leadership for follow-ups and escalations.
• Provide updated technical knowledge and training materials to the maintenance team.
• Mentor Tier 1 call center team and participate in meetings.

Skills

Technical maintenance knowledge

Refrigeration systems

Electrical systems

Emergency roadside support

Education

H.S. diploma/GED

ASE Certifications

Tools

Diagnostic testing equipment

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

The role decides between internal technician dispatch or third-party work, addressing issues from OEM quality to general reliability, with a focus on improving uptime and customer experience. Based on the job scope, the candidate will interact with customers during breakdowns via phone, provide technical guidance to the maintenance team, and support continuous