Senior Roadside Tech Support Coordinator

Ryder System, Inc.; Olympia (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will determine whether to dispatch internal technicians or third parties and resolve complex vehicle issues across Ryder lease or contract assets.

The role demands strong maintenance knowledge and proactive problem solving to improve uptime and customer satisfaction. The position involves coordinating with the Ryder Customer Response Center, leadership,

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications.
• Five or more years in a Ryder Operations (shop) environment preferred.
• Two or more years in Ryder operations direct customer service exposure preferred.
• Four or more years in transportation maintenance required.
• Two or more years in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime improvements.
• Assist with follow ups, escalations, service provider interactions, and provide summaries to maintenance team.
• Provide updated technical knowledge to the maintenance team via OEM information, internal training, bulletins, and other sources.
• Mentor the Tier 1 call center team and provide status updates and training.

Skills

Maintenance knowledge

Vehicle diagnostics

Communication skills

English proficiency

Spanish (preferred)

Mentoring/training

Problem solving

Diagnostic testing equipment

Education

High school diploma/GED

ASE certifications

Tools

Diagnostic equipment

Ryder diagnostic tools

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will determine whether to dispatch internal technicians or third parties and resolve complex vehicle issues across Ryder lease or contract assets.

The role demands strong maintenance knowledge and proactive problem solving to improve uptime and customer satisfaction. The position involves coordinating with the Ryder Customer Response Center, leadership,