Senior Tier 2 Maintenance Support Coordinator

Ryder System, Inc.; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish and decide on in-house vs. third‑party responses. You will resolve technical problems on Ryder fleet vehicles and improve uptime through telephonic customer support.

The role requires strong maintenance knowledge, diagnostics, and clear communication with drivers and dispatchers. Evening/weekend shifts and on‑call availability are required.

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASE Certifications

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to cost and responsible to improving customer uptime
• Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
• Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.
• Performs other duties as assigned.

Skills

Maintenance knowledge

Technical diagnostics

Customer communication

English proficiency

Spanish preferred

Education

High School diploma/GED

ASE certifications preferred

Tools

Diagnostic testing equipment

Job description

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish and decide on in-house vs. third‑party responses. You will resolve technical problems on Ryder fleet vehicles and improve uptime through telephonic customer support.

The role requires strong maintenance knowledge, diagnostics, and clear communication with drivers and dispatchers. Evening/weekend shifts and on‑call availability are required.