Senior Roadside Tech Support and Diagnostics Coordinator

Ryder System, Inc.; Topeka (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will decide whether to dispatch an internal tech or outsource to a third party, addressing reliability and warranty issues to minimize downtime for Ryder lease or contract vehicles.

Role requires strong maintenance knowledge and problem-solving skills to resolve breakdowns via telephonic customer support, improving uptime and customer experience in high-pressure

Qualifications

• H.S. diploma or GED required.
• ASE certifications preferred.
• Five+ years in Ryder Operations (shop) environment preferred.
• Two+ years in Ryder operations customer service exposure preferred.
• Four+ years in transportation maintenance required.
• Two+ years in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.

Responsibilities

• Assess, research, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
• Assist with follow ups, escalations, service provider interactions, and provide summaries to maintenance teams.
• Provide updated technical knowledge to the maintenance team, including OEM information and training materials.
• Mentor the Tier 1 call center team; provide status updates and training.

Skills

Ryder fleet assets

Refrigeration

Electrical systems

OEM/BDM knowledge

Diagnostic communications

Bilingual English/Spanish (preferred)

Customer communication

Technical training delivery

Education

H.S. diploma/GED

ASE certifications

Job description

Ryder is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. You will decide whether to dispatch an internal tech or outsource to a third party, addressing reliability and warranty issues to minimize downtime for Ryder lease or contract vehicles.

Role requires strong maintenance knowledge and problem-solving skills to resolve breakdowns via telephonic customer support, improving uptime and customer experience in high-pressure