Senior RevOps Manager - Strategic Partner to CS

Gohighlevel

United States

On-site

USD 155,000 - 180,000

Full time

14 days+

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Job summary

HighLevel is seeking a strategic RevOps leader to own Implementation, Customer Success Operations, and retention analytics. You will design KPI frameworks, build an analytics layer linking activity to outcomes, and drive data-informed decisions across the post-sale organization.

This role emphasizes leadership, cross-team collaboration, and scalable processes in a global, remote-first environment. Ideal candidates have 10+ years in Revenue Operations or GTM Strategy, with MBA or consulting

Qualifications

10+ years of professional trajectory across Revenue Operations, Customer Success Ops, or GTM Strategy.
Strong governance of post-sale processes and organizational design.
Experience engineering solutions at executive level with data-driven impact.

Responsibilities

Own the RevOps function spanning Implementation, CS operations, and retention analytics.
Lead KPI framework design and operationalize the journey across CS and Implementation.
Build analytics connecting CS/Implementation activity to business outcomes.
Partner with leadership to drive data-informed decisions and improvements.
Own tooling and data integrity across Freshdesk, Zendesk, Gainsight, and Salesforce.
Develop retention and expansion analytics and predictive signals.