Strategic Post-Sales Revenue Ops Lead

RevOps Report; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

RevOps Report is seeking a Revenue Operations Manager – Post Sales to optimize post‑sales processes across Account Management, Implementation and Customer Success. You will partner with cross‑functional teams to streamline workflows, improve health metrics, and support renewals and expansion opportunities.

The role emphasizes data-driven decision making, Planhat and Salesforce collaboration, and building scalable playbooks, dashboards, and processes that enhance retention and time‑to‑value for

Qualifications

• Design, document, and refine operational processes across post‑sales teams.
• Establish playbooks, metrics, and best practices to drive retention and expansion.
• Map customer journey touchpoints including onboarding, reviews, escalations, renewals.

Responsibilities

• Design, monitor, and optimize post‑sales processes with BizOps support.
• Lead renewal forecasting and churn analysis to identify systemic risk.
• Build and maintain dashboards and reports for leadership visibility.

Skills

Process design

Playbook governance

Journey mapping

Health scoring

Systems thinking

Forecasting

Expansion operations

Planhat admin

Salesforce integrations

Metrics tracking

Dashboards

Data hygiene

AI & automation

Project management

Requirements gathering

Stakeholder negotiation

Tools

Planhat

Salesforce

Job description

RevOps Report is seeking a Revenue Operations Manager – Post Sales to optimize post‑sales processes across Account Management, Implementation and Customer Success. You will partner with cross‑functional teams to streamline workflows, improve health metrics, and support renewals and expansion opportunities.

The role emphasizes data-driven decision making, Planhat and Salesforce collaboration, and building scalable playbooks, dashboards, and processes that enhance retention and time‑to‑value for