Remote-First RevOps Strategy Lead for CS & Implementation

Socket.dev; United States; Remote; USD 155,000 - 180,000; Full time

Job summary

HighLevel is seeking a seasoned RevOps leader to partner with Implementation and Customer Success. You’ll own the operational and analytical layer, drive forecasting, health metrics, and lifecycle optimization across CS and Implementation.

In this role you’ll build KPI frameworks, leverage data to challenge assumptions, and guide senior leadership with actionable insights that improve retention, expansion, and customer outcomes.

Qualifications

• 10+ years of professional trajectory across Revenue Ops, CS Ops, or GTM Strategy in sophisticated post-sale environments.
• MBA or strong management consulting pedigree prioritized; ability to architect solutions with executive clarity.
• Experience engineering Success Operations or Implementation frameworks from founding to scale.
• Demonstrated capability to link implementation velocity with retention or revenue expansion outcomes.

Responsibilities

• Partner with CS and Implementation leadership to own the operational and analytical layer for planning, forecasting, and KPI governance.
• Design and govern KPI frameworks for Implementation and CS across the journey and measurement infrastructure to track it.
• Build analytics connecting CS/Implementation activity to business outcomes for evidence-based decisions.
• Identify gaps in the current Implementation program and justify changes with data, not intuition.
• Own RevOps relationship with CS tooling (Freshdesk, Zendesk, Gainsight) and guide platform investments for operational effectiveness.
• Develop retention intelligence, health scoring, and predictive churn signals to inform proactive actions.
• Define escalation and renewal/expansion triggers and ensure data integrity across systems.

Skills

Analytical skills

Strategic thinking

Executive stakeholder management

Customer-facing platforms familiarity

Proactiveness

People leadership

Ambiguity tolerance

Education

MBA or management consulting background

Tools

Freshdesk

Zendesk

Gainsight

Salesforce Service Cloud

Job description

HighLevel is seeking a seasoned RevOps leader to partner with Implementation and Customer Success. You’ll own the operational and analytical layer, drive forecasting, health metrics, and lifecycle optimization across CS and Implementation.

In this role you’ll build KPI frameworks, leverage data to challenge assumptions, and guide senior leadership with actionable insights that improve retention, expansion, and customer outcomes.