Strategic RevOps Leader for CS & Implementation

Highlevel; United States; Remote; USD 155,000 - 180,000; Full time

Job summary

HighLevel, a cloud-based marketing and sales platform, is seeking a Senior RevOps leader to drive operational excellence across Implementation, Customer Success, and Retention. You will build KPI frameworks, forecast models, and data-driven processes that scale with our global, remote-first team.

You will own dashboards, partner with CS and Implementation leadership, and translate complex data into actionable decisions that improve health, adoption, and expansion revenue.

Qualifications

• 10+ years in Revenue Operations, Customer Success Operations, or GTM Strategy.
• MBA or top-tier management consulting background preferred.
• Proven track record of engineering Success Operations or Implementation frameworks.
• Demonstrated ability to link implementation velocity to retention or revenue growth.
• Experience with PLG or hybrid SaaS models.
• Certifications not mandated; strategic impact matters.

Responsibilities

• Partner with CS and Implementation leadership to drive annual and quarterly planning using bottoms-up drivers.
• Own forecasting frameworks across CS including health trajectories and renewal potential.
• Track actuals, diagnose root causes, and provide forward-looking recommendations.
• Lead monthly/quarterly business reviews for CS leadership and communicate narratives.
• Build financial models and business cases to support CS investments and headcount.
• Challenge assumptions with data to ensure decisions are evidence-based.

Skills

Retention analytics

Strategic leadership

Data-driven decision making

Cross-functional collaboration

Ambiguity management

Education

MBA or equivalent (management consulting preferred)

Tools

Freshdesk

Zendesk

Gainsight

Salesforce Service Cloud

Job description

HighLevel, a cloud-based marketing and sales platform, is seeking a Senior RevOps leader to drive operational excellence across Implementation, Customer Success, and Retention. You will build KPI frameworks, forecast models, and data-driven processes that scale with our global, remote-first team.

You will own dashboards, partner with CS and Implementation leadership, and translate complex data into actionable decisions that improve health, adoption, and expansion revenue.