Senior Retirement Plans Manager

Voya Financial, Inc.; Springfield (MA); On-site; USD 64,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Join Voya Financial, Inc. in a role focused on managing relationships with complex sponsored retirement plans and key stakeholders. You will collaborate with Sales, Recordkeeping, and Operations to drive client satisfaction, retention, and process improvements.

This position emphasizes handling highly sensitive client relationships with proactive problem-solving and executive-level communication. Minimum five years in financial services with strong customer service and collaboration skills are

Qualifications

• Minimum five years in financial services/customer-facing roles.
• Experience managing highly sensitive and at-risk client relationships.
• Strong collaboration and communication skills.
• Ability to resolve complex customer service issues.

Responsibilities

• Serve as primary contact for assigned sponsored retirement plans and complex client relationships.
• Resolve service issues through direct interaction with sponsors and internal teams.
• Support client satisfaction, retention, and process improvements through cross-functional collaboration.
• Assist with training and mentoring new employees.

Skills

Customer service

Relationship management

Communication

Collaboration

Problem-solving

Education

HS Diploma or GED

Bachelor’s degree in Business Administration

Job description

Join Voya Financial, Inc. in a role focused on managing relationships with complex sponsored retirement plans and key stakeholders. You will collaborate with Sales, Recordkeeping, and Operations to drive client satisfaction, retention, and process improvements.

This position emphasizes handling highly sensitive client relationships with proactive problem-solving and executive-level communication. Minimum five years in financial services with strong customer service and collaboration skills are