Senior Retail Guest Experience Pro | Uncapped Commissions

Bob's Discount Furniture; Aurora (IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Profit Sharing

Life Insurance

Pet Insurance

Tuition Reimbursement

Employee Discount

Uncapped commissions

Higher hourly rate as Keyholder

Job summary

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers with expert product knowledge and a service-centric approach. This in-store role requires flexibility for evenings, weekends, and holidays as part of a full-time schedule.

You will lead by example on the showroom floor, drive sales, mentor peers, and deliver a personalized guest experience while upholding The Bob’s Way and supporting store performance goals.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales and achieve goals in a retail environment.
• Strong team orientation and problem-solving mindset.

Responsibilities

• Lead by example on the showroom floor to drive sales and customer satisfaction.
• Mentor peers and foster a service-centric experience for guests.
• Deliver consistent, personalized service and product knowledge to customers.
• Support store operations and maintain showroom readiness on the floor.

Skills

Customer relationship building

Team collaboration

Goal setting

Sales performance

Conflict resolution

Communication and problem solving

Brand promotion

Showroom readiness

Job description

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers with expert product knowledge and a service-centric approach. This in-store role requires flexibility for evenings, weekends, and holidays as part of a full-time schedule.

You will lead by example on the showroom floor, drive sales, mentor peers, and deliver a personalized guest experience while upholding The Bob’s Way and supporting store performance goals.