Senior Retail Guest Experience Lead (Uncapped Commissions)

Bob's Discount Furniture; Clarksville (TN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Profit sharing

Life insurance

Pet insurance

Tuition reimbursement

Employee discount

Uncapped commissions

Job summary

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty and enthusiasm on the showroom floor. This in-store role emphasizes sales, customer satisfaction, and peer mentorship, with a focus on The Bob’s Way and personalized experiences.

The position is full-time and requires availability on evenings, weekends, and holidays.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Proven ability to drive sales and achieve goals in a retail environment.
• Strong team orientation and problem-solving mindset.

Responsibilities

• Lead by example on the showroom floor to drive sales and ensure customer satisfaction.
• Mentor peers and support the team to deliver a service-centric experience.
• Build strong customer relationships and promote brand standards.

Skills

Customer relationship building

Team collaboration

Leadership

Sales performance

Problem solving

Communication

Brand promotion

Showroom readiness

Tools

Financing tools

Warranties knowledge

Job description

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers through their shopping journey with honesty and enthusiasm on the showroom floor. This in-store role emphasizes sales, customer satisfaction, and peer mentorship, with a focus on The Bob’s Way and personalized experiences.

The position is full-time and requires availability on evenings, weekends, and holidays.