Senior Retail Guest Experience Leader

Bob's Discount Furniture; Burnsville (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

National Medical, Dental, and Vision

Paid Time Off (vacation, sick days, +h

401(k) Profit Sharing Plan

Employer-paid Life Insurance

Pet Insurance

Tuition Reimbursement

Career development

Employee Discount

Job summary

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers, drive sales, and mentor peers on the showroom floor. This in-store, full-time role requires availability on evenings, weekends, and holidays as part of a fast-paced omni-channel retailer.

You’ll embody The Bob’s Way and deliver personalized service with enthusiasm. You’ll bring sales expertise, strong interpersonal skills, and a commitment to customer satisfaction to a growing national retailer

Qualifications

• Deliver exceptional customer service
• Drive sales in a retail environment
• Mentor peers and contribute to a high-performing team
• Must be 18 years old or older

Responsibilities

• Serve as trusted guide to customers on their shopping journey
• Drive sales on the showroom floor through product knowledge and needs-based selling
• Mentor peers and uphold Bob's Way on service-centric experiences
• Deliver personalized service and ensure customer satisfaction on every visit

Skills

Customer relationships

Team collaboration

Goal setting

Sales performance

Conflict resolution

Communication

Brand promotion

Showroom readiness

Job description

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Specialist to guide customers, drive sales, and mentor peers on the showroom floor. This in-store, full-time role requires availability on evenings, weekends, and holidays as part of a fast-paced omni-channel retailer.

You’ll embody The Bob’s Way and deliver personalized service with enthusiasm. You’ll bring sales expertise, strong interpersonal skills, and a commitment to customer satisfaction to a growing national retailer