Senior Retail Guest Experience & Sales Leader

Bob's Discount Furniture; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Match

Life Insurance

Pet Insurance

Tuition Reimbursement

Learning & Development

Employee Discount

Job summary

Bob's Discount Furniture is seeking a Senior Retail Guest Experience Sales Specialist to lead the showroom floor with energy, service, and product knowledge. You will guide customers through a personalized shopping journey reflecting The Bob's Way, while supporting team development, safety, and day-to-day store operations.

This in-store role requires flexible retail scheduling, a strong service mindset, and the ability to upsell while building relationships.

Qualifications

• Ability to engage and serve customers in a fast-paced, sales-driven environment.
• Track record of achieving personal or team goals.
• Must be at least 18 years old to be considered for employment with Bob's

Responsibilities

• Lead customers through a personalized shopping journey on the showroom floor.
• Support team development, safety protocols, and daily store operations.
• Drive sales through upselling and relationship building.
• Maintain exceptional service standards reflected in The Bob's Way.

Skills

Customer service

Relationship building

Upselling

Team collaboration

Effective communication

Active listening

Problem solving

Self-leadership

Tools

Tablets

CRM

Job description

Bob's Discount Furniture is seeking a Senior Retail Guest Experience Sales Specialist to lead the showroom floor with energy, service, and product knowledge. You will guide customers through a personalized shopping journey reflecting The Bob's Way, while supporting team development, safety, and day-to-day store operations.

This in-store role requires flexible retail scheduling, a strong service mindset, and the ability to upsell while building relationships.