Senior Retail Guest Experience Lead

Bob's Discount Furniture; Erie (Erie County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vacation and holidays

401k matching

Life insurance

Pet insurance

Tuition reimbursement

Professional development

Employee discounts

Job summary

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Sales Specialist to drive high‑quality customer service and sales on the showroom floor. You will guide customers through a personalized shopping journey reflecting The Bob’s Way while leveraging product knowledge to meet needs.

The role emphasizes service leadership, team development, and daily operations in a fast-paced environment. Evening/weekend availability is required and compensation includes uncapped commissions.

Qualifications

• Ability to engage and serve customers in a fast-paced, sales-driven environment.
• Track record of achieving personal or team goals.
• Must be at least 18 years old to be considered for employment with Bob’s.

Responsibilities

• Guide customers through a personalized shopping journey on the showroom floor.
• Support team development, safety protocols, and daily store operations.
• Lead, motivate, and support teammates to achieve sales goals.

Skills

Customer service

Relationship building

Upselling techniques

Analytical thinking

Team collaboration

Self-leadership

Effective communication

Active listening

Managing concerns

Tools

CRM

Job description

Bob’s Discount Furniture is seeking a Senior Retail Guest Experience Sales Specialist to drive high‑quality customer service and sales on the showroom floor. You will guide customers through a personalized shopping journey reflecting The Bob’s Way while leveraging product knowledge to meet needs.

The role emphasizes service leadership, team development, and daily operations in a fast-paced environment. Evening/weekend availability is required and compensation includes uncapped commissions.