Senior Restoration Ops Leader | Large-Loss & People-Driven

SERVPRO of Omaha Southwest; Omaha (NE); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

$1,500 Employee Referral Bonus

Six Paid Holidays

PTO (up to 11 accrued days annually)

On-site gym/fitness room

Uniforms, tools, and PPE provided

Health Insurance (Employer-Paid after

Dental Insurance

Vision Insurance

Heritage Family/ Global LifeSupplement

401(k) with up to a 4% Company Match

Profit Sharing

Career Advancement Opportunities

Annual Work Anniversary Bonus ($1,000)

Zusammenfassung

SERVPRO Team Toft is seeking an experienced General Manager to lead our operations and drive growth. The role emphasizes servant leadership, developing people, and delivering exceptional customer service across multiple divisions.

The ideal candidate has extensive restoration and large-loss project experience, with a track record of building strong management teams and maintaining high standards of operational performance.

Qualifikationen

• Minimum of 7 years of restoration industry experience, with significant management or leadership experience.
• Demonstrated experience leading restoration operations and managing multiple projects or teams.
• Strong understanding of restoration processes, production management, job costing, and quality control.
• Minimum of 2 years of Xactimate experience.
• Proven ability to lead, coach, and develop management teams.
• Experience managing budgets, financial performance, and operational goals.
• Strong written, verbal, organizational, and problem-solving skills.

Aufgaben

• Provide leadership and oversight to the Marketing, Production, Construction Services, and Office divisions.
• Establish annual business plans and divisional goals that align with overall company objectives.
• Work closely with division managers to maintain consistent operational standards, accountability, and performance.
• Lead regular management meetings to review production, staffing, financial performance, customer concerns, and business goals.
• Ensure jobs are completed according to SERVPRO processes, procedures, and quality standards.
• Oversee operational readiness and direct company operations during major storm events and large-loss projects.
• Identify opportunities to improve processes, efficiency, and overall company performance.
• Provide leadership and direction on complex, high-value restoration projects.
• Direct company operations during major commercial losses, catastrophic events, and storm response situations.
• Coordinate resources, staffing, equipment, and subcontractors to support large-loss and emergency response operations.
• Ensure proper job documentation, estimating, job costing, budgeting, and quality control.
• Build and maintain relationships with key commercial accounts, customers, and centers of influence.
• Ensure an exceptional customer experience from initial response through project completion.
• Lead with a servant-leadership mindset, putting people, teamwork, and accountability at the center of daily operations.
• Coach, mentor, and develop division managers and future leaders.
• Support recruiting, hiring, onboarding, training, and employee retention efforts.
• Identify staffing needs and work with managers and HR to build strong, capable teams.
• Promote a positive, accountable, and performance-driven company culture.
• Lead by example and be willing to get involved when teams need support.

Kenntnisse

Restoration industry experience

Leadership experience

Xactimate experience

Budgeting

Customer service

Operational management

Team development

Tools

Xactimate

Jobbeschreibung

SERVPRO Team Toft is seeking an experienced General Manager to lead our operations and drive growth. The role emphasizes servant leadership, developing people, and delivering exceptional customer service across multiple divisions.

The ideal candidate has extensive restoration and large-loss project experience, with a track record of building strong management teams and maintaining high standards of operational performance.