Operations Manager, Restoration | Lead Teams & Growth

IICRC; Union (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Parental leave

Vision insurance

Job summary

SERVPRO Team CHG is seeking an Operations Manager to lead the restoration division. You will manage day-to-day activities, schedule production, and ensure quality standards while controlling costs.

The role emphasizes safety, efficiency, and team development in a fast-paced environment. You will report to the General Manager and drive performance, safety, and customer satisfaction across projects, from water and fire damage to mold remediation.

Qualifications

• High School Graduate or GED equivalent.
• IICRC certifications preferred.

Responsibilities

• Oversees the day-to-day operations of restoration crews including schedules & production levels.
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner.
• Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member.
• Develop and implement processes to improve performance.
• Develop employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process.
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas.

Skills

Leadership

Communication

Safety compliance

Education

High School Diploma or GED

IICRC certification (preferred)

Job description

SERVPRO Team CHG is seeking an Operations Manager to lead the restoration division. You will manage day-to-day activities, schedule production, and ensure quality standards while controlling costs.

The role emphasizes safety, efficiency, and team development in a fast-paced environment. You will report to the General Manager and drive performance, safety, and customer satisfaction across projects, from water and fire damage to mold remediation.