Senior Restoration Operations Leader

ServiceMaster Restore®; Baton Rouge (LA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

Company car

Competitive salary

Dental insurance

Employee discounts

Job summary

ServiceMaster Restore is seeking an experienced General Manager to lead all restoration operations, including water, fire, mold, pack out, and reconstruction, from field execution to financial performance.

This senior role reports to ownership and requires overseeing teams, managing KPIs, ensuring compliance with IICRC standards, and maintaining a safe work environment while driving revenue growth.

Qualifications

• 5+ years of restoration experience including leadership roles.
• Hands-on TPA experience with Alacrity Services and Contractor Connection.
• Experience negotiating with adjusters on TPA and direct claims.
• Proven ability to manage project budgets and read P&L statements.
• Experience coordinating reconstruction subcontractors and managing vendor relationships.
• Track record leading field crews, project managers, and administrative staff.
• Proficiency with Xactimate and job management software (e.g. Jonas).
• Excellent written and verbal communication with clients, carriers, and ownership.
• Ability to manage multiple priorities in a fast-paced, KPI-driven environment.
• Availability for weekends and storm mobilizations as needed.

Responsibilities

• Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination.
• Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput.
• Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness.
• Ensure accurate documentation, reporting, and recordkeeping across all service lines.
• Lead storm-event mobilization, including deploying teams or establishing a dedicated response plan.
• Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards.
• Maintain a safe, compliant work environment for all staff on every job site.
• Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise.

Skills

Leadership

TPA experience

Negotiation

Budget & P&L

Subcontractor management

Team leadership

Xactimate

Communication

Multi-tasking

Storm mobilization

Education

IICRC Certifications

Tools

Xactimate

Jonas

Job description

ServiceMaster Restore is seeking an experienced General Manager to lead all restoration operations, including water, fire, mold, pack out, and reconstruction, from field execution to financial performance.

This senior role reports to ownership and requires overseeing teams, managing KPIs, ensuring compliance with IICRC standards, and maintaining a safe work environment while driving revenue growth.