Senior Restaurant Operations Leader

Universal Store; Mesa (AZ); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

IHOP General Manager leads the operation of an assigned unit, driving guest experience and team performance. The role emphasizes building strong team relationships, implementing training programs, and achieving SOP-based objectives while ensuring compliance and quality across all restaurant operations.

The position requires handling guest feedback, managing inventory, and directing staff development to maintain service standards and profitability.

Formación

• High school diploma or GED with 2–4 years related experience.
• Ability to speak and read English; interpret safety rules and procedures.
• Ability to supervise and train staff; manage inventory and operations.

Responsabilidades

• Develop and maintain professional relationships with IHOP employees and guests.
• Implement the Craft Training program for hourly employees.
• Execute annual objectives for the unit per SOP and operations plan.
• Manage restaurant floor and engage with guests; handle complaints professionally.
• Ensure compliance with regulations and SOP for the unit.
• Recruit, train, and retain staff; administer performance appraisals.
• Ensure food compliance and quality; manage supplies and inventory.
• Maintain equipment and facility conditions; uphold safety standards.
• Oversee security, reporting, and marketing promotions for the unit.

Conocimientos

English ability

Communication

Problem solving

Educación

High school diploma or GED

Descripción del empleo

IHOP General Manager leads the operation of an assigned unit, driving guest experience and team performance. The role emphasizes building strong team relationships, implementing training programs, and achieving SOP-based objectives while ensuring compliance and quality across all restaurant operations.

The position requires handling guest feedback, managing inventory, and directing staff development to maintain service standards and profitability.