Lead Restaurant Operations Manager

Universal Store; Marion (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

IHOP is seeking a General Manager to direct the operation of an assigned unit, delivering excellent guest service and financial results. You will lead hourly staff, coach performance, and ensure compliance with SOPs and safety standards in a fast-paced restaurant environment.

Responsibilities include training, scheduling, inventory control, quality food presentation, and maintaining guest satisfaction through proactive service and effective communication with guests and team members.

Qualifications

• High school diploma or GED plus 2–4 years related experience.
• IHOP training certification as required by SOP.
• Ability to lead a team and manage guest service standards.

Responsibilities

• Direct unit operations and achieve financial, guest service, and HR objectives.
• Develop and maintain relationships with IHOP employees and guests.
• Oversee training and performance management for hourly staff.
• Ensure food safety, SOP compliance, and proper inventory levels.
• Handle guest concerns promptly and professionally.

Skills

English language proficiency

Leadership

Guest service

Communication

Education

High school diploma or GED; 2-4 years related experience

Job description

IHOP is seeking a General Manager to direct the operation of an assigned unit, delivering excellent guest service and financial results. You will lead hourly staff, coach performance, and ensure compliance with SOPs and safety standards in a fast-paced restaurant environment.

Responsibilities include training, scheduling, inventory control, quality food presentation, and maintaining guest satisfaction through proactive service and effective communication with guests and team members.