Senior Residence-Based Customer Solutions Manager, US Pharma

Bayer; Tucker (GA); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a skilled operations leader to oversee Order-to-Bill and Bill-to-Cash processes for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams to ensure reliable service delivery, compliant processes, and optimized cash flow.

The role requires experience in regulated pharma environments, deep SAP/ERP knowledge, and strong master data, serialization, and pricing/commercial pricing experience.

Qualifications

• Master’s degree with 5+ years of relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Pharma ops

SAP/ERP

Serialization

Master data

EDI/API

Regulatory compliance

Cross-functional

Impact assessment

Stakeholder mgmt

Contract knowledge

Education

Master's in Business

Bachelor's with equivalent

Job description

Bayer is seeking a skilled operations leader to oversee Order-to-Bill and Bill-to-Cash processes for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams to ensure reliable service delivery, compliant processes, and optimized cash flow.

The role requires experience in regulated pharma environments, deep SAP/ERP knowledge, and strong master data, serialization, and pricing/commercial pricing experience.