Residence-Based Customer Solutions Manager II (Pharma)

Bayer; Clarion (IA); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Retirement plan

PTO

Vision and dental benefits

Job summary

Bayer is seeking a senior operations professional to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, pricing, and master data activities to ensure reliable service delivery and compliant processes.

The role requires strong SAP/ERP expertise, regulatory acumen, and the ability to lead cross-functional teams across IT, Quality, Regulatory, and Commercial functions.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

SAP/ERP knowledge

Regulatory compliance

Stakeholder management

Process optimization

Data analysis

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

EDI/API interfaces

Serialization systems

Master Data management

3PL operations

Job description

Bayer is seeking a senior operations professional to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, pricing, and master data activities to ensure reliable service delivery and compliant processes.

The role requires strong SAP/ERP expertise, regulatory acumen, and the ability to lead cross-functional teams across IT, Quality, Regulatory, and Commercial functions.