Senior Customer Solutions Manager US Pharma Residence Based

Bayer; Hartford (CT); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Job summary

Bayer seeks an operations leader to oversee Order-to-Bill and Bill-to-Cash for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply and compliant service delivery. You will drive readiness through Data, Systems, Traceability & Special Programs workstreams and coordinate across pricing and government programs.

You will lead cross-functional teams, manage master data and SAP interfaces, and drive process improvements while aligning with industry standards and regulatory

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of experience; or Bachelor’s with equivalent experience.
• Experience in pharmaceutical/healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharma environments with serialized/specialty supply models is preferred.
• Strong knowledge of SAP/ERP, customer/product master data, EDI/API interfaces, serialization, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions.
• Structured impact assessment, requirements gathering, dependency management and readiness reporting.
• Proven cross-functional coordination and stakeholder management at various levels.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, contracting and government pricing.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners.
• Lead integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths.
• Maintain alignment with industry discussions on NDC-12 implementation and Bayer’s readiness approach.

Skills

Multi-disciplinary collaboration

SAP/ERP

Regulated pharma

Data & systems integration

Cross-functional coordination

Education

Master’s degree or Bachelor’s with equivalent experience

Tools

EDI/API interfaces

Serialization

Master data management

Job description

Bayer seeks an operations leader to oversee Order-to-Bill and Bill-to-Cash for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply and compliant service delivery. You will drive readiness through Data, Systems, Traceability & Special Programs workstreams and coordinate across pricing and government programs.

You will lead cross-functional teams, manage master data and SAP interfaces, and drive process improvements while aligning with industry standards and regulatory