Senior Customer Solutions Manager - Pharma Ops (US Residence)

Bayer; Clearwater (FL); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a senior operations professional to oversee daily Order-to-Bill and Bill-to-Cash processes for its Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams to ensure compliant service delivery, optimize processes and drive readiness activities, including NDC-12.

Strong SAP/ERP, data mastery, and regulatory experience are essential. Responsibilities include stakeholder management across IT, finance, legal, and commercial teams, plus

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions by translating regulatory, data and system requirements into practical actions.
• Strong cross‑functional coordination, communication and stakeholder management skills across seniority levels.
• Proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing and cash collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to tailor solutions and strengthen relationships with sales, finance and marketing.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP, interfaces, serialization, pricing and government programs.
• Align requirements and controls with IT, Master Data, Quality, Regulatory, Supply Chain, Finance and external partners.
• Lead integrated cluster plans with risk, decisions, dependencies, readiness metrics and escalation to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 readiness and external expectations.

Skills

Cross-functional coordination

Regulatory/compliance awareness

Project management

Stakeholder management

Operational excellence

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/traceability

Master data management

Job description

Bayer is seeking a senior operations professional to oversee daily Order-to-Bill and Bill-to-Cash processes for its Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams to ensure compliant service delivery, optimize processes and drive readiness activities, including NDC-12.

Strong SAP/ERP, data mastery, and regulatory experience are essential. Responsibilities include stakeholder management across IT, finance, legal, and commercial teams, plus