US Pharma Customer Solutions Lead - Residence-Based

Bayer; San Juan (PR); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an operations lead to oversee Order-to-Bill and Bill-to-Cash processes for Hematology and Specialty Pharma in the US market. You will coordinate resources, manage third-party operations, and ensure compliant execution while driving readiness across data, systems, and pricing workstreams.

The role requires strong SAP/ERP knowledge, master data handling, and collaboration with IT, regulatory, and commercial teams to optimize customer service and revenue cycle performance.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of experience; or a Bachelor’s degree with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by translating complex regulatory, data and system requirements into practical actions.
• Structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross‑functional coordination, communication and stakeholder management skills across seniority levels.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; manage third-party operations and serve as escalation point for issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored customer solutions and strengthen engagement with account managers, sales, finance, and marketing teams.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, government pricing and special programs.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal and external partners.
• Lead integrated cluster plans, manage risks, dependencies, readiness metrics, and provide transparent updates to PMO and leadership.
• Maintain alignment with industry discussions and Bayer’s readiness approach in evolving external expectations.

Skills

Cross-functional coordination

Communication

Stakeholder management

Forward thinking

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Master data

Inventory

Job description

Bayer is seeking an operations lead to oversee Order-to-Bill and Bill-to-Cash processes for Hematology and Specialty Pharma in the US market. You will coordinate resources, manage third-party operations, and ensure compliant execution while driving readiness across data, systems, and pricing workstreams.

The role requires strong SAP/ERP knowledge, master data handling, and collaboration with IT, regulatory, and commercial teams to optimize customer service and revenue cycle performance.