Senior Reprographics & Operations Lead

RR Donnelley & Sons; New York (NY); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid time off

Parental leave

Job summary

RR Donnelley & Sons is seeking a Sr. Reprographics Associate to lead reprographics and mail services, guiding a team and coordinating workflow in both physical and digital environments.

Responsibilities include timekeeping, client communications, issue escalation, and maintaining quality standards while meeting tight deadlines. The role emphasizes strong customer service, accuracy, and collaboration in a fast-paced setting.

Qualifications

• Minimum of 3 years' experience in office services
• Experience leading employees and enforcing policies
• Ability to manage workflow and meet deadlines
• Strong communication skills (verbal and written)
• Attention to detail and accuracy
• Ability to handle confidential information

Responsibilities

• Conduct time and absence for direct reports and ensure system accuracy
• Communicate with team, manager, and client on deadlines
• Elevate operational problems to supervisor promptly
• Address client concerns and resolve issues per policies
• Coordinate workflow within team and delegate tasks
• Maintain client satisfaction through outstanding service
• Prepare required reports on schedule
• Support large or complex projects as needed
• Train new employees on policies and procedures

Skills

Team leadership

Time & absence tracking

Communication

Problem solving

Attention to detail

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

RR Donnelley & Sons is seeking a Sr. Reprographics Associate to lead reprographics and mail services, guiding a team and coordinating workflow in both physical and digital environments.

Responsibilities include timekeeping, client communications, issue escalation, and maintaining quality standards while meeting tight deadlines. The role emphasizes strong customer service, accuracy, and collaboration in a fast-paced setting.