Office Services Specialist: Repro & Mail Ops

RR Donnelley; Cleveland (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

RR Donnelley is seeking an Office Service Associate to support reprographics, mail, and intake functions for our client teams. Scheduling is Monday–Friday, 8:00am–5:00pm, with responsibilities spanning physical and digital back-office services and cross-service line support.

Ideal candidates have 1+ year in office services within large corporate environments, strong communication, and the ability to meet tight deadlines while handling confidential information.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

RR Donnelley is seeking an Office Service Associate to support reprographics, mail, and intake functions for our client teams. Scheduling is Monday–Friday, 8:00am–5:00pm, with responsibilities spanning physical and digital back-office services and cross-service line support.

Ideal candidates have 1+ year in office services within large corporate environments, strong communication, and the ability to meet tight deadlines while handling confidential information.