Office Services Lead — Team & Workflow Champion

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Employee discounts

Job summary

RR Donnelley & Sons is seeking a Lead Office Services Associate in Washington, DC. The role involves directing workflow for reprographics, mail, reception, and back-office services while delivering exceptional client service.

Responsibilities include supervising staff, coordinating tasks, solving issues promptly, and maintaining QA and reporting. Requires 3+ years in office services, strong communication, and computer skills.

Qualifications

• Experience leading employees in process and policy adherence, and time/absence tracking.
• Intermediate computer skills, generally using Microsoft Office.
• Ability to cultivate and maintain effective working relationships with clients and team members.
• Attention to detail with emphasis on accuracy and quality.

Responsibilities

• Conduct time and absence for direct reports and ensure system accuracy.
• Communicate with team and client on job or deadline issues.
• Elevate operational problems to Supervisor or Manager.
• Handle client concerns and problem-solve according to policies.
• Intake jobs by interpreting client requests and coordinating workflow.
• Train new employees on policies and procedures.
• Maintain logs and reporting documentation.
• Set up conference rooms with AV equipment as needed.

Skills

Leadership

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RR Donnelley & Sons is seeking a Lead Office Services Associate in Washington, DC. The role involves directing workflow for reprographics, mail, reception, and back-office services while delivering exceptional client service.

Responsibilities include supervising staff, coordinating tasks, solving issues promptly, and maintaining QA and reporting. Requires 3+ years in office services, strong communication, and computer skills.