Office Services Specialist: Repro & Mail Expert

RR Donnelley & Sons; Portland (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Disability insurance

Life insurance

Parental leave

Adoption assistance

Job summary

RR Donnelley & Sons is seeking an Office Service Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake functions in both physical and digital environments. The role supports hospitality, facilities, AV, reception, and other Williams Lea service lines as needed.

The position requires strong customer service, organization, and communication skills, with the ability to meet deadlines and handle sensitive documents.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Detail-oriented

Teamwork

Problem-solving

Multitasking

Phone etiquette

Confidentiality

Education

High school diploma

Tools

Office equipment

Job description

RR Donnelley & Sons is seeking an Office Service Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake functions in both physical and digital environments. The role supports hospitality, facilities, AV, reception, and other Williams Lea service lines as needed.

The position requires strong customer service, organization, and communication skills, with the ability to meet deadlines and handle sensitive documents.