Office Services Specialist: Repro & Mail

RR Donnelley; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Parental leave

Job summary

RR Donnelley is seeking an Office Service Associate to provide back-office services including reprographics, mail, and intake support for our client teams. You will follow established procedures, manage deadlines, and interact with clients in person or remotely as needed.

Responsibilities include ticketing, logging, equipment operation, and collaboration across shifts to ensure quality service. This role emphasizes customer service, attention to detail, and efficient workflow in a fast-paced

Qualifications

• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Attention to detail

Teamwork

Deadline awareness

Education

High school diploma or equivalent

Tools

Mail equipment

Phone

Email

Digital reprographics

Job description

RR Donnelley is seeking an Office Service Associate to provide back-office services including reprographics, mail, and intake support for our client teams. You will follow established procedures, manage deadlines, and interact with clients in person or remotely as needed.

Responsibilities include ticketing, logging, equipment operation, and collaboration across shifts to ensure quality service. This role emphasizes customer service, attention to detail, and efficient workflow in a fast-paced