In-Store Tech Repair & Diagnostics Specialist

Best Buy; Florida; On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement tools

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician to join our local store team. You will diagnose, troubleshoot, and repair customers' technology products while delivering outstanding service in-person and by phone.

As part of our team, you will follow our established repair procedures, document work clearly, and collaborate with fellow agents to meet customer expectations. A passion for technology and helping customers get the most from their devices is essential.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech issues

Troubleshooting devices

Consumer electronics knowledge

Flexible schedule readiness

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician to join our local store team. You will diagnose, troubleshoot, and repair customers' technology products while delivering outstanding service in-person and by phone.

As part of our team, you will follow our established repair procedures, document work clearly, and collaborate with fellow agents to meet customer expectations. A passion for technology and helping customers get the most from their devices is essential.