In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Westminster (CO); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Employee discount

Retirement resources

Well-being support

Résumé du poste

Best Buy Westminster is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' tech in-store. You’ll work with colleagues to document requests, follow procedures and deliver exceptional service both in person and over the phone.

You’ll perform diagnostics, prioritize repairs, and stay current with certifications through training. Flexible scheduling including holidays, nights and weekends is required to meet customers’ needs.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilités

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Connaissances

6 months experience diagnosing,Trouble

Consumer electronics experience

Flexible schedule including holidays,N

Description du poste

Best Buy Westminster is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' tech in-store. You’ll work with colleagues to document requests, follow procedures and deliver exceptional service both in person and over the phone.

You’ll perform diagnostics, prioritize repairs, and stay current with certifications through training. Flexible scheduling including holidays, nights and weekends is required to meet customers’ needs.