Advanced Electronics Repair Technician | Customer Tech Support

Best Buy; Danvers (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Danvers store to diagnose, repair, and support customers' devices. You will work with fellow Agents to troubleshoot, document requests, and provide outstanding service.

The role requires at least 6 months of experience with diagnosing or repairing technology, a passion for consumer electronics, and the ability to work a flexible schedule including holidays, nights, and weekends. Training and career growth are supported.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Strong ability to prioritize and multi-task in a fast‑paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing & troubleshooting

Repairing technology products

Consumer electronics knowledge

Flexible scheduling

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Danvers store to diagnose, repair, and support customers' devices. You will work with fellow Agents to troubleshoot, document requests, and provide outstanding service.

The role requires at least 6 months of experience with diagnosing or repairing technology, a passion for consumer electronics, and the ability to work a flexible schedule including holidays, nights, and weekends. Training and career growth are supported.