Senior Remote ServiceNow Solutions Architect

Cognizant Technology Solutions Corporation; Boston (MA); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a remote ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions in a flexible US remote role. You will collaborate with stakeholders, architects, and delivery teams to drive platform innovations and digital transformation initiatives.

The ideal candidate has extensive ServiceNow experience, hands-on development skills, and strong governance experience, with a focus on ITSM modules and

Qualifications

• Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant.
• Deep expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalog).
• Strong hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations.
• Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders.
• Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments.
• Experience leading distributed technical teams and mentoring ServiceNow developers.
• Excellent communication, stakeholder management, and problem-solving skills.

Responsibilities

• Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancement requests.
• Design scalable, secure, and sustainable ServiceNow solutions aligned with business and enterprise architecture standards.
• Present solution designs, technical recommendations, and architectural decisions through governance and Architecture Review Board forums.
• Manage change requests, deployment planning, release coordination, and production readiness activities.
• Perform hands-on ServiceNow development and configuration while providing technical leadership to the delivery team.
• Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.

Skills

ServiceNow

ITSM

Architectural design

Agile delivery

Stakeholder management

Leadership

Governance

Backlog management

Hands-on development

Communication

Tools

REST

SOAP

IntegrationHub

Job description

Cognizant Technology Solutions Corporation is seeking a remote ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions in a flexible US remote role. You will collaborate with stakeholders, architects, and delivery teams to drive platform innovations and digital transformation initiatives.

The ideal candidate has extensive ServiceNow experience, hands-on development skills, and strong governance experience, with a focus on ITSM modules and