Remote ServiceNow Tech Lead — Architecture & Delivery

Cognizant Technology Solutions Corporation; Honolulu (HI); Remote; USD 108,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation in the United States seeks a ServiceNow Technical Lead for a full-time remote opportunity. The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business and technical teams.

Responsibilities include leading a team of developers and admins, establishing architecture standards (CSDM, CMDB governance), guiding releases, mentoring, and designing end-to-end solutions

Qualifications

• 6+ years of hands-on experience in ServiceNow design, implementation, and administration.
• At least 2+ years leading technical teams or projects.
• Strong knowledge of ITSM, CMDB/CSDM, and related modules.
• Proficiency with Agile/Scrum, ITIL v4, and ATF testing.

Responsibilities

• Lead day-to-day operations for a team of developers, admins, and analysts.
• Enforce development standards, scoping, and release management to minimize debt.
• Mentor on script performance, Flow Designer, and platform upgrades.
• Architect end-to-end solutions across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD.
• Design integrations using Integration Hub, REST/SOAP, and Mid Servers.
• Establish CMDB class hierarchy, data reconciliation, and discovery schedules.
• Translate business requirements into user stories, diagrams, and roadmaps.
• Serve as primary escalation point for incidents and bugs.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

Service Portal

App Engine

REST/SOAP APIs

Job description

Cognizant Technology Solutions Corporation in the United States seeks a ServiceNow Technical Lead for a full-time remote opportunity. The role provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business and technical teams.

Responsibilities include leading a team of developers and admins, establishing architecture standards (CSDM, CMDB governance), guiding releases, mentoring, and designing end-to-end solutions