Senior Remote SaaS Implementation Lead — Americas

Ladders; Stati Uniti; Remoto; USD 110.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO with four weeks per year

Stock options (10-year window)

Home office budget

Education budget $100/month

Family leave (12 weeks US)

Equipment budget

Conference funding

Descrizione del lavoro

Our client, a leader in Information Technology, is seeking a Senior Strategic Implementation Specialist - Americas to join their team remotely. The role focuses on leading end-to-end customer implementations for a complex B2B SaaS platform across the Americas, partnering with customers and internal stakeholders to deliver clear plans and drive adoption.

The position emphasizes strong project leadership, change management, and a customer-focused approach to help users realize value from the

Competenze

• 5–7 years of experience in implementation and project management within a high-growth B2B SaaS environment.
• Experience with complex, configurable B2B SaaS products and their technical intricacies.
• Proven ability to build strong customer relationships and tailor implementations to specific needs.
• Experience in change management processes to help customers adapt to new systems.

Mansioni

• Manage and execute end-to-end implementation of the company's solutions for new customers
• Develop and execute implementation plans to ensure a positive customer experience
• Maintain high levels of engagement and communication with customers throughout the implementation process
• Navigate change management processes to facilitate customer adaptation to new systems
• Advise customers on best practices to ensure optimal software usage
• Proactively identify and address customer challenges and improve internal processes
• Collaborate with cross-functional stakeholders to align on project progress

Conoscenze

5-7 years experience

Implementation

Project management

B2B SaaS

Change management

Customer-focused

Stakeholder collaboration

Descrizione del lavoro

Our client, a leader in Information Technology, is seeking a Senior Strategic Implementation Specialist - Americas to join their team remotely. The role focuses on leading end-to-end customer implementations for a complex B2B SaaS platform across the Americas, partnering with customers and internal stakeholders to deliver clear plans and drive adoption.

The position emphasizes strong project leadership, change management, and a customer-focused approach to help users realize value from the